Frequently Asked Questions

Everything you need to know about shopping at Tekkie Town.

How long does shipping take?

Standard delivery typically takes between 3 to 5 business days, depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. You can return your products to any Tekkie Town store nationwide or arrange for a courier collection through our online portal.

Are the sneakers sold on Tekkie Town authentic?

Yes, we are an authorized retailer for all brands we carry, including Nike, Adidas, Puma, and Vans. All products are 100% authentic and sourced directly from the manufacturers.

What payment methods do you accept?

We accept all major credit and debit cards (Visa and Mastercard), Ozow Instant EFT, and PayFlex, which allows you to pay for your sneakers in interest-free installments.

Can I exchange an item for a different size?

Absolutely. If the fit isn't right, you can exchange your item at any of our physical stores for free, provided the stock is available and the item is in its original condition.

How do I track my order?

Once your order has been dispatched, you will receive an SMS and email with a link to our courier partner's tracking page where you can monitor your delivery in real-time.